Activation map

A practical sequence we use with product teams to move from vague “onboarding feels broken” talk to a shared activation definition and a ranked repair list.

Bright morning light through an open workspace

How we walk the path

Use this map as a briefing tool before an engagement, or as a checklist your internal team can run with light facilitation from us.

  1. Frame the promise

    Name the value a new user should feel after setup—before talking about charts.

  2. Inventory the path

    List screens, permissions, empty states, and handoffs from signup to that first valuable action.

  3. Attach evidence

    Map existing events to each step. Mark gaps honestly instead of inventing precision.

  4. Choose activation

    Pick one primary activation definition and two supporting leading indicators.

  5. Prioritize repairs

    Rank product fixes and instrumentation work by expected impact on the next cohort.

  6. Install a rhythm

    Set a weekly review window so activation stays tied to releases, not quarterly surprises.

Want a facilitated pass through this map?

Start with an Onboarding Funnel Audit, or ask for a short discovery conversation.