Activation map
A practical sequence we use with product teams to move from vague “onboarding feels broken” talk to a shared activation definition and a ranked repair list.
How we walk the path
Use this map as a briefing tool before an engagement, or as a checklist your internal team can run with light facilitation from us.
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Frame the promise
Name the value a new user should feel after setup—before talking about charts.
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Inventory the path
List screens, permissions, empty states, and handoffs from signup to that first valuable action.
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Attach evidence
Map existing events to each step. Mark gaps honestly instead of inventing precision.
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Choose activation
Pick one primary activation definition and two supporting leading indicators.
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Prioritize repairs
Rank product fixes and instrumentation work by expected impact on the next cohort.
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Install a rhythm
Set a weekly review window so activation stays tied to releases, not quarterly surprises.
Want a facilitated pass through this map?
Start with an Onboarding Funnel Audit, or ask for a short discovery conversation.