Refund Policy

This Policy applies to advisory engagements with Devsignalbase for onboarding analytics—including funnel audits, activation metric design, first-session instrumentation, and office-hours retainers. It does not cover software subscriptions, physical goods, or marketplace checkout, which we do not offer.

Eligibility

Refunds are available when work has not started, when we cancel an engagement we cannot staff, or when a written scope item is undeliverable for reasons solely within our control. Fees already earned for completed milestones are not refundable.

Timeframe to request

Submit refund or cancellation requests in writing to hello@devsignalbase.digital within 14 days of the invoice date or before the kickoff workshop—whichever comes first—unless your statement of work sets a different window.

Full and partial refunds

• Full refund — if you cancel before kickoff and no preparatory work has begun, or if we cancel before delivering any agreed workshop or written output.
• Partial refund — if work has started, we refund unused prepaid fees after deducting completed milestones (for example: discovery call completed, draft audit delivered, schema workshop held).

Non-refundable items

• Completed workshops, audits, schemas, and written deliverables already shared with you.
• Office-hours sessions already held in the current billing month.
• Third-party costs you pre-approved in writing (for example, specialized data extraction support).

Deposits

Some engagements require a deposit to reserve calendar time. Deposits become non-refundable once kickoff materials are prepared or a discovery workshop is held. Unused deposit balance is applied to the final invoice or refunded under the partial-refund rules above.

Cancellation and rescheduling

You may reschedule a booked workshop once at no charge with at least 5 business days’ notice. Later changes may forfeit the session fee for that date. Cancelling a retainer requires notice before the next billing cycle as stated in your confirmation email.

No-shows

If client stakeholders miss a scheduled session without 24 hours’ notice, that session counts as delivered for billing purposes. We will offer one makeup slot within 14 days when calendars allow.

Work already started

Once we have accessed your analytics extracts, begun funnel reconstruction, or facilitated a workshop, fees for that phase are earned. Remaining prepaid phases may be refunded or paused by mutual written agreement.

Purchased materials

We do not sell physical materials or stocked products. Digital templates included in a deliverable package are licensed for your internal use upon payment and are not returnable once transferred.

Refund process and timing

Email hello@devsignalbase.digital with your invoice reference and reason. We confirm eligibility within 5 business days. Approved refunds are processed within 14 business days to the original payment method when possible, or by bank transfer to an account you nominate.

Refund method

Refunds follow the method used for payment (bank transfer or other offline method agreed for the engagement). This site does not process payments, so card chargebacks through an on-site checkout do not apply.

Exceptions

Mandatory consumer protections under Thai law take precedence where they apply. Engagement-specific terms in a signed statement of work override this Policy only when they are clearer and agreed in writing.

Contact for refund requests

Devsignalbase · 4/273 Buakhao Village Soi 30, Sukhaphibal 3, Minburi, Bangkok, 10510, Thailand · +66 2 517 0748 · hello@devsignalbase.digital